Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording...
Paperback: 497 pages
Publisher: CRC Press; 1 edition (January 4, 2002)
Product Dimensions: 6 x 1 x 9 inches
Amazon Rank: 2654815
Format: PDF ePub fb2 TXT fb2 book
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I was promoted to run the call center in our company. We have two centers with 300 Telephone and Customer sales reps. I have no expernce in computers except for my PC. I bought this book to help me talk to the computer staff. They cannot fool me as m...